Shipping & Returns

Shipping

We ship Australia-wide.

All Roast Lux subscriptions include free shipping.

Orders are roasted fresh and dispatched within 24–48 hours to ensure maximum freshness.

Estimated delivery times:
• Metro areas: 2–4 business days  
• Regional areas: 3–7 business days  

Tracking details will be sent once your order has been dispatched.

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Subscriptions

Your Roast Lux subscription is delivered on a recurring schedule based on your selected frequency.

You can pause, skip, or cancel your subscription anytime through your account.

Each monthly box includes:
• Freshly roasted coffee from our featured roaster  
• A story card with tasting notes and origin details  
• A small curated treat  

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Returns

Due to the nature of fresh coffee, we do not accept returns for change of mind.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and we’ll make it right.

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Equipment Returns

Coffee machines and grinders may be returned within 14 days of delivery if unused and in original packaging.

Return shipping costs are the responsibility of the customer unless the item is faulty.

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Contact

For any shipping or return enquiries, please contact us at:

hello@roastlux.com